KUSTOM KREATION WIGS

Shipping & Processing Policy

At Kustom Kreation Wigs, we take pride in carefully preparing and crafting every unit. Please review our shipping and processing timelines before placing your order.

Business days are Monday through Friday, excluding weekends and holidays. Processing times do not include carrier transit times.

1. CUSTOM-MADE WIGS

Custom-made wigs require 10–14 business days for production and processing once all required head measurements and customization details have been received.

Orders placed on weekends or holidays will begin processing no earlier than the next business day, provided all required information has been submitted.

Incomplete measurements, missing customization details, or requested modifications may delay processing.

Once your unit has been completed and shipped, you will receive a shipping confirmation email with tracking information.

Please note that production and processing timelines are estimates and do not include shipping transit time.

2. READY-TO-SHIP WIGS

Ready-to-ship wigs are typically processed and shipped within 1–3 business days after an order is placed and payment is confirmed.

Orders placed on weekends or holidays will begin processing the following business day.

Once your order ships, tracking information will be sent to the email address provided at checkout.

3. SEND YOUR OWN HAIR SERVICES

Customers purchasing our Send Your Own Hair service are responsible for shipping their hair to Kustom Kreation Wigs.

Mailing Address:

Kustom Kreation Wigs, LLC
P.O. Box 540963
Greenacres, FL 33454

Important: Please use USPS when mailing hair to our P.O. Box. We recommend purchasing tracking and appropriate shipping insurance.

After shipping your hair, please email customerservice@kustomkreationwigs.com with your tracking number and order number.

Use your order number as the email subject.

Production and processing typically take 10–14 business days after we receive both your hair and all required head measurements and customization details.

Customers are responsible for the cost of shipping their hair to us.

Kustom Kreation Wigs is not responsible for customer-supplied hair that is lost or damaged before it is received by our business.

4. SHIPPING METHODS AND DELIVERY

Orders are shipped through one of the following carriers:

• USPS Priority Mail

• UPS

• FedEx

The carrier and shipping service may vary depending on the order and destination.

A signature is required upon delivery.

Customers are responsible for providing an accurate shipping address and ensuring someone is available to receive the package.

Shipping transit times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

5. SHIPPING CONFIRMATION AND TRACKING

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please ensure your email address and shipping information are accurate when placing your order.

Customers are encouraged to monitor their tracking information and make arrangements for delivery when a signature is required.

6. LOST, STOLEN, OR DELAYED PACKAGES

If your package is delayed, missing, damaged, or marked as delivered but cannot be located, please contact us at customerservice@kustomkreationwigs.com with your order number and tracking information.

We will review the shipment details and assist with contacting the shipping carrier or initiating an appropriate claim when applicable.

If a package is confirmed lost or damaged in transit, we will review the circumstances and determine the appropriate resolution in accordance with applicable law and shipping coverage.

Kustom Kreation Wigs is not responsible for delays caused solely by the shipping carrier, but we will make reasonable efforts to assist customers with delivery concerns.

Nothing in this policy limits any consumer rights or remedies provided by applicable law.

7. INCORRECT SHIPPING ADDRESSES

Customers are responsible for verifying their shipping address before completing checkout.

If you notice an error, please contact us immediately.

Address changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping fees may apply if a package must be reshipped because of an incorrect or incomplete address provided by the customer.

8. CONTACT US

For questions regarding your order, processing timeframe, or shipping status, please contact:

Kustom Kreation Wigs, LLC

Email: customerservice@kustomkreationwigs.com

Thank you for choosing Kustom Kreation Wigs. We appreciate your patience as we carefully prepare your unit.