Refund policy

KUSTOM KREATION WIGS

Refund & Exchange Policy

Effective Date: October 19, 2026

At Kustom Kreation Wigs, every wig is thoughtfully crafted with attention to detail, quality, and fit. We take pride in creating beautiful, customized units designed to meet each customer's individual preferences.

Because many of our wigs are handcrafted and customized specifically for you, please review our Refund & Exchange Policy carefully before placing your order.

1. ALL SALES FINAL – CUSTOM WIGS

All custom-made and personalized wig purchases are considered final sale.

Due to the personalized nature of our products, we do not accept returns or exchanges for change of mind, incorrect selections, or dissatisfaction with customization choices approved by the customer.

This includes, but is not limited to:

  • Custom cap measurements and sizing

  • Hair length, texture, and density selections

  • Custom hair coloring

  • Lace and parting customizations

  • Other customer-requested modifications

This policy does not limit any rights customers may have under applicable consumer protection laws, including remedies for defective, damaged, or incorrectly fulfilled orders.

2. CUSTOM WIG FIT GUARANTEE

We understand that proper fit is essential to feeling comfortable and confident in your wig.

If you experience a fit issue with your custom unit, please contact us within 7 calendar days of confirmed delivery at customerservice@kustomkreationwigs.com.

Your email should include:

  • Your full name and order number

  • A description of the fit issue

  • Clear photographs or a short video demonstrating the concern

We may request a video consultation to review the fit and verify the measurements submitted with your order.

If the fit issue is due to an error by Kustom Kreation Wigs:

We will correct or reconstruct the affected unit at no additional cost, including reasonable return and reshipping costs.

If the fit issue is due to inaccurate measurements provided by the customer:

A $150 reconstruction fee plus applicable shipping costs will apply.

Any applicable fees will be communicated and must be approved before reconstruction begins.

Customers must receive return instructions and authorization before sending a unit back.

3. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

We carefully inspect our units before shipping. However, if your order arrives damaged, defective, or materially different from what you purchased, please contact us as soon as possible, preferably within 7 calendar days of delivery.

Email customerservice@kustomkreationwigs.com with your order number and clear photographs of the issue.

After reviewing your claim, we will determine an appropriate resolution, which may include repair, replacement, or refund, depending on the circumstances and applicable law.

Reporting after the suggested timeframe does not automatically eliminate any rights provided by law.

4. ORDER CANCELLATIONS AND CHANGES

ALL ORDERS ARE FINAL ONCE PLACED. NO CANCELLATIONS ARE ACCEPTED.

Due to the customized nature of our products and the preparation involved in fulfilling each order, Kustom Kreation Wigs does not accept order cancellations once an order has been successfully placed, regardless of whether production has begun.

Customers are responsible for reviewing and confirming all order details before completing checkout, including cap measurements, hair length, texture, color, density, lace selections, and shipping information.

Requests to modify an order after purchase are not guaranteed and are subject to approval by Kustom Kreation Wigs. If an adjustment is possible, additional fees or changes to the production timeline may apply.

Any additional charges will be communicated for customer approval before proceeding.

This cancellation policy does not affect remedies required by applicable law, including those relating to defective products, incorrect fulfillment, or failure to deliver.

5. RETURN CONDITIONS AND AUTHORIZATION

For approved returns, repairs, or reconstructions, customers must contact Kustom Kreation Wigs and receive return instructions before shipping the unit.

When reasonably possible, units should be returned in their original condition with included accessories.

Please do not independently alter, cut, color, or repair a unit that is being submitted for a fit or quality review, as doing so may affect our ability to evaluate or correct the issue.

These conditions do not override applicable consumer rights.

6. SHIPPING FOR APPROVED CORRECTIONS

If Kustom Kreation Wigs is responsible for an error or defect, we will cover reasonable shipping expenses associated with the approved correction.

If reconstruction is required because of inaccurate customer-submitted measurements, the customer is responsible for the applicable $150 reconstruction fee and shipping charges.

We will provide shipping instructions once a correction is approved.

7. PAYMENT DISPUTES AND CHARGEBACKS

Customer satisfaction is important to us. If you have a concern about your order, we encourage you to contact us directly so we have an opportunity to review and resolve the issue.

Please email customerservice@kustomkreationwigs.com with your order information and a description of your concern.

In the event of a payment dispute, Kustom Kreation Wigs reserves the right to provide relevant transaction records, order details, customer-approved customizations, and shipping documentation to the payment processor for review.

Nothing in this policy restricts a customer's lawful right to dispute a transaction with their payment provider.

8. CONTACT US

If you have any questions about your order, wig measurements, or this policy, please contact us.

Kustom Kreation Wigs

Email: customerservice@kustomkreationwigs.com

We appreciate your trust in Kustom Kreation Wigs and look forward to creating a unit you'll love.