Refund policy

ALL SALES ARE FINAL, NO REFUNDS OR EXCHANGES ALLOWED.

Due to the Customization of our units there will be NO REFUNDS issued. 

If there is an issue with the fit of your kustom unit email us at customerservice@kustomkreationwigs.com and a video call will be requested to make sure measurement sent was accurate. 

If the measurements are correct we will reconstruct your unit at no additional cost. 

If your measurements was inaccurate there will be $100 reconstruction fee plus shipping. 

Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent our policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. We will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are full responsible for paying all monies owed.