Frequently Asked Questions (FAQs)
Q: How do I know what wig cap size to order?
A: To ensure the best fit, we recommend taking your head measurements before placing your order. Please refer to our Head Measurements Guide for step-by-step instructions on how to measure your head accurately.
Q: What is the difference between a custom wig and a ready-to-ship wig?
A: Our custom wigs are made to order based on your selected specifications, allowing for a more personalized fit and style. Our ready-to-ship wigs are already constructed and available for purchase without the custom wig production process.
Q: How do I choose the correct lace tint for my wig?
A: Choosing the right lace tint helps your wig blend naturally with your skin tone. We recommend selecting a lace tint that closely matches your complexion for a seamless finish. Please refer to our Lace Tint Color Guide to help you choose the best option.
If you're unsure which shade to select, feel free to contact us at customerservice@kustomkreationwigs.com before placing your order.
Q: Can I customize the hair color, length, and style of my wig?
A: Yes! At Kustom Kreation Wigs, we offer customization options to help you create your desired look. Available options vary by wig and may include hair length, color, and styling preferences. Please review the customization options on each product page before placing your order.
Q: How long does it take to receive my custom wig?
A: Custom wigs typically require 10–14 business days for production and processing once all required head measurements and customization details have been received. This timeframe excludes weekends, holidays, and shipping transit time.
Q: How long does it take to ship a ready-to-ship wig?
A: Ready-to-ship wigs are typically processed and shipped within 1–3 business days after your order is placed and payment is confirmed. This excludes weekends, holidays, and shipping transit time.
Q: Can I send my own hair to have a custom wig made?
A: Absolutely! Our Send Your Own Hair service allows you to provide your own hair bundles for us to construct into a custom wig.
Production typically takes 10–14 business days after we receive your hair and all required head measurements. This excludes weekends, holidays, and shipping transit time.
Please contact us at customerservice@kustomkreationwigs.com for shipping instructions before sending your hair.
Q: How do I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can use this information to track your package through the shipping carrier's website.
Please make sure you provide a valid email address at checkout to receive your order updates.
Q: Do I need to sign for my package when it's delivered?
A: Yes! For the security of your purchase, Kustom Kreation Wigs requires a signature upon delivery. Please make sure someone is available to receive and sign for your package.
Q: Can I return or exchange my wig?
A: Due to the personalized nature of our wigs, certain purchases may be final sale. Please review our Return & Refund Policy before placing your order for complete details regarding returns, exchanges, and eligibility.
Q: How do I care for my custom wig?
A: To keep your wig looking its best, gently detangle it before washing, use products suitable for human hair, and avoid excessive heat styling. Always use a heat protectant when applying heat. When you're not wearing your wig, store it on a wig stand or mannequin head to help maintain its shape and style.
Q: How can I contact Kustom Kreation Wigs if I have additional questions?
A: We're happy to help! If you have questions about sizing, customization, your order, or any of our services, please email us at customerservice@kustomkreationwigs.com. We'll be happy to assist you!
Order Verification
Q: Is order verification required for every order?
A: Yes! All Kustom Kreation Wigs orders require identity verification before processing. After checkout, please complete the Order Verification Form linked in your order confirmation email. Your order will not move forward for processing until your verification has been reviewed and approved.
Q: How do I complete order verification?
A: Visit our Order Verification page, click Complete Order Verification, and fill out the form that opens on our website.
Q: What information do I need to provide?
A: You'll need the name and email address used at checkout, your order number, the last four digits of the payment card used, and a government-issued photo ID showing your name and photo. Please conceal your ID number, date of birth, address, barcode, and other unnecessary details before uploading. We will never ask for your full payment card number, security code, or password.
Q: What happens after I submit the form?
A: We'll review the information you submitted. Submission alone does not mean your order is verified. Processing begins only after verification is approved, and we'll contact you if we need anything else. Published production and shipping estimates begin after the applicable verification and other order requirements have been satisfied.
Q: What if I'm buying a gift or my ID name doesn't match the order?
A: Please contact customerservice@kustomkreationwigs.com before submitting so we can discuss an alternative verification method.
Q: How is my verification information handled?
A: Verification submissions are encrypted and reviewed by authorized personnel. Please upload only the requested information and cover unnecessary ID details. We retain submissions according to our verification data-retention procedures.